PURCHASES – all of our merchandise can be bought over the internet or by telephone. For ease and convenience you will find an order form at the bottom of each page. Simply pay by a recognised credit or debit card for immediate despatch. If you prefer to pay by cheque, post it with your order form to Jane’s, 11 The Strand Torquay TQ1 2AA. Please note that all prices posted on the website can be subject to change.

POSTAGE – FREE when you buy. There is, however, a £5 charge per garment for all UK deliveries when initially despatched to you. If you decided to keep your purchase, the postal charge will be refunded. All our orders are sent out by special delivery and will arrive the next working day, for which a signature is required. Returns are at the cost and the responsibility of the customer. we recommend special delivery, which provides insurance at a minimal cost.

DESPATCH – Once cleared payment has been received your order will be despatched immediately. Should your size or colour be temporarily unavailable you will be informed without delay.

EXCHANGES – if for any reason you wish to exchange any item (i.e. size, colour or fit is not to your satisfaction), simply contact us for a ‘Returns number’. 

RETURNS – if you wish to return an item for whatever reason telephone 01803 200305 at which time you will be issued with a Returns number. This number must always be marked clearly on the outside of your return package. Returns can only be made within 7 working days from the date of receipt. After this period there can be no refunds or exchanges.

CONDITION OF RETURNS – exchanges or returns must be in original condition with the tags and labels attached. Returned merchandise will not be accepted with marks or odour of any kind, i.e. stains, make up, smoke or perfume odour or any factor which renders the garment not in the condition in which it was despatched. A glossary of terms will be enclosed with your purchase.

REFUNDS – any refunds which are made under our terms and conditions will be paid immediately according to your method of payment.